Support

Overview

Our Rapid Response Help Line can help you make massive savings in lost time and productivity.

When you call our help-line you speak to an experienced expert, all of our support consultants have been in the computer business for over 10 years!. Our "guarantee a guru" approach means you get sensible answers to difficult problems.

If you are a Microsoft site, then you need to be assured that we are involved in a daily basis with "real-world" installations, not some ivory-tower technicians. Our extensive involvement with Microsoft products, often in beta form means our technical staff remain ahead of the game.

If you are a Uniplex site, then remember that all our support staff were part of the original Uniplex development team. You will not find better Uniplex support.

If you would like further information on any of these topics, then please call on 01242 25500 or Email now.

Detailed Description

Rapid Response subscribers get a special phone number. You call and the details of your problem are logged. If a duty consultant is available you will be connected. If not, rather than keep you waiting, we'll call you. See, we even pay the phone bill!

The duty consultant will work with you for as long as it takes to resolve your problem. If you like, we can dial in over a modem and inspect and correct directly (only with your permission of course).

Major organisations use our support services, here are just a few:

• Hart District Council
• Airtours plc
• HMSO
• Kent County Council
• London Borough of Harrow
• Hassall Homes
• National Rivers Authority

How much is it?

Charges vary depending upon the number of modules, users, range of products and your whether you have your own support staff. We can offer a varied level of service: Our premier service talks directly to your IT team. We can also offer a more specialised service dealing directly with your end-users.

The key features are:

• Rapid Response - with 1 hour.
• Unlimited Calls
• Discounts on products
• Savings on training and consultancy
• Optional system audit - to maximise your system at the start
• Regular support logs to build your knowledge base
• Newsletter - highlighting key issues, tips and user tricks
• Full subscriber pack
• Free reports